Support
Help & support
Short answers for the things people ask first. If yours is not here, write to us or start a chat. A person still answers the mail.
Updated 13 October 2026
Account
Sortiri on iPhone signs you in with Apple. If you are locked out, or you want the account deleted, email support and include the Apple ID email on the account.
Sortiri Pro
Subscriptions are billed by Apple. To cancel, open Settings, then Apple ID, then Subscriptions. Cancelling stops the next renewal. Deleting the app does not cancel the subscription.
Training
Your plan moves through PREP, Dynamic, and Power. Weights, plyometrics, track, recovery, and prehab sit on that same month. If a session will not open, force-quit Sortiri and sign in again before you write to us.
Nutrition
The Nutrition tab is where meals, water, and the day total live. Logging a meal can ask the Nutrition Bot to read it. That uses the coach AI described in the privacy policy.
Coaches
Coaches sign in through the coach portal. Invitations, filming, and review stay inside Sortiri. Athletes only see a coach they have been linked with.